Standard delivery usually takes around 7 business days. Please note that during peak seasons orders may arrive later than usual.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

You can contact us by emailing: info@edithandmae.com

Please contact us as soon as you realize this mistake, as we ship orders quickly.

If you have not yet received your Shipping Confirmation email and it’s been less than 24 hours since you placed your order, email us at info@edithandmae.com.

Please include your order number, name, old address, and the updated address you’d like us to ship to.

Yes! All packaged are shipped quickly and will arrive in time to surprise your friends and family for the holidays.

Yes, we ship orders worldwide.

Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

To start a refund, please email us at: info@edithandmae.com.

Ocassionally orders and delayed, especially around the holidays. If it has been less than 15 days since you ordered, hold tight it'll likely arrive in the next couple of days.

If it's more than 15 days, check the Tracking Number in your email for a real-time update.

And if it's over 20 days, send us an email at info@edithandmae.com.

Please incude your name, email, order number,  and we'll get straight on it.

As soon as you place your order, we start working behind the scenes to get it shipped out.

Once it's shipped, you'll receive a tracking code via email.

If you don’t see the email, we recommend double-checking that it's the same address you used for your purchase. Also, look out for the subject line "Order Confirmation."

If you still can’t find the tracking code, your order may still be processing. Please allow 1-2 days before reaching out to us at info@edithandmae.com for an update.

Our warehouse staff is working overtime to clear the backlog of holiday orders, so we kindly ask for your patience.

We accept all major debit and credit cards, PayPal, Apple Pay, and Google Pay.

Credit and Debit cards include Mastercard, Visa, AMEX, Discover, Meta Pay, IDEAL, Diners Club, Bancontact, and Shop.

Yes, all of our payments are 100% secure.

We use Shopify Payments to process all transactions, employing the latest encryption and security technology.

Our hardworking team works 9am - 5pm everyday. And we aim to reply to everyone within 24 hours.

So if you have emailed us and haven't yet got a reply, we be patient as we may have a large backlog during the holidays.

The best way to contact us is by email: info@edithandmae.com.

Please specify your your issue or question and your order number if you have one.

We'll get back to you as soon as possible.